Warranty Information

Vinyl products warranty:
Our vinyl product manufacturers warrant to the original consumer that their vinyl products will be free from manufacturing defects for the lifetime of the original purchaser. *  **

* Black and khaki/clay: Black vinyl (as well as Khaki/Clay) products carry the same lifetime warranty as the rest of Superior’s quality line of vinyl products. A color fade warranty covers the product for 10 years. Unacceptable color fade is defined as product that had a color loss greater than 3.0 Delta E.

** Lighting warranties:

The LMT Low Voltage Light product line is warranted against manufacturer defect for a period of five (5) years. Product replacement is provided at no charge during this warranty period. Product must be returned to LMT Mercer Group, Inc for inspection at customer expense. LMT Mercer Group, Inc does not provide for any labor costs related to product warranty.

If within five (5) years from the date of purchase, this product fails due to a defect in material or workmanship, LMT Mercer Group, Inc. will repair or replace it, at its sole option, free of charge. This warranty applies only to the original purchaser and is not transferable.
Solar Lighting: If within two (2) years (or 5 years depending upon model ) from the date of purchase, this product fails due to a defect in material or workmanship, LMT Mercer Group, Inc. will repair or replace it, at its sole option, free of charge. This warranty applies only to the original purchaser and is not transferable.

Manufacturer specific warranty information:
Superior Plastics Products Veka Innovations Sonic Aluminum RailingSonic Vinyl Boxed KitsLMT Low Voltage LightingLMT Solar Lighting

Cleaning Guide for Vinyl
PVC material is a low-maintenance product that will not rot, crack, peel, or need to be painted.  But even low-maintenance products can get dirty.  In order to maintain the elegant look of new vinyl, your vinyl product will need occasional cleaning. General Cleaning General vinyl cleaning can be done using soap and water or a mild household detergent that is approved for use on plastics or vinyl.  All-purpose citrus-based cleaners and degreasers also work well.  Be sure to use a soft non-abrasive cloth to clean. If using a pressure washer, make certain it is set to the manufacturer’s recommended setting for vinyl to avoid damage. (Always read the pressure washer manufacturer’s instructions.) Persistent Stains Some stains or marks—such as rubber marks, permanent markers, paint, oil, tar, nail polish, or gum—will persist after washing.  Another persistent mark that often concerns homeowners is artillery fungus, also known as shotgun mold.  This surface-only fungus appears as a series of small black dots and is known to be spread by landscape mulch. When dealing with these persistent stains and marks, do not res
ort to an abrasive cloth, pad, or cleaner that could scratch the vinyl.  The best solution for persistent stains is to use a melamine foam cleaning pad such as the Mr. Clean®
Magic Eraser® or Scotch-Brite™ Easy Eraser.  Only apply as much pressure as is needed to remove the stain, particularly on new vinyl because excessive rubbing will remove the glossy shine.  If a melamine foam pad does not remove the stain or mark, use a tough spot remove
r product that is approved for use on outdoor vinyl.  For example, Goof Off™ works very well Restoring Dull Spots. After cleaning vinyl, you may find dull spots where some of the glossy shine of (particularly newly installed) vinyl has been rubbed off.  To restore these dull spots, try wiping with a clean damp cloth. If dull spots still show, dry the surface and apply a non-abrasive outdoor paste wax such as Armor All® Paste Wax or Johnson® Paste Wax to renew the gloss.  Other options include outdoor house wax, automotive wax, or plastic boat polish.
NEVER use an abrasive cleaner
NEVER use an abrasive cloth or pad
ALWAYS use a soft non-abrasive cloth
ALWAYS follow cleaning product manufacturer’s instructions